Live / Casino
yujili operates under a clear policy framework so you always know where you stand — from how your account data is handled to what access conditions apply in your region. Availability depends on your local law and eligible regions; review the sections below to understand what applies to you.
Our policy applies to every interaction you have with yujili — account creation, wallet transactions via bKash or Upay, game sessions, and support requests. Access to our platform depends on the laws of your jurisdiction and whether your region is currently eligible. We do not make blanket availability claims; if local law restricts online gaming services, that restriction governs your access regardless of what you see on this page. We collect only the account and transaction data needed to run your wallet, process Bank Transfer withdrawals, and respond to support queries. We do not sell your data to third parties. Cookies are used to keep your session active and to remember your lobby preferences across visits — you can manage these through your browser settings at any time. When you fund your account through bKash or Upay, the transaction record is retained for the period required by applicable financial regulations. You can view your own transaction history inside your signed-in account area at any time. If you believe a record is incorrect, the correction process starts with a support request — details are in the Rights and Support sections below.
bKash wallet transactions
Upay account transfers
Bank Transfer withdrawals
Nagad wallet payments
Not every part of your experience falls under the same policy rules. Here is a clear breakdown of what this policy covers and what sits outside it, so you can find the right channel for any question.
Covers registration, login, session management, and account closure. Access eligibility depends on your local law and the regions we currently support. We determine eligibility at the account level, not by device or browser type.
Covers deposits and withdrawals processed through bKash, Upay, and Bank Transfer. Transaction records are stored in your account history. Disputes about a specific transaction should be raised through our support route with your transaction reference.
Covers game content from our studio partners and all editorial copy on this site. Game availability may vary by region. RTP figures are shown only where the game or studio exposes them directly in the lobby — we do not publish figures we cannot verify.
Payment processors, mobile wallet providers like bKash and Upay, and studio content suppliers operate under their own terms. Our policy does not extend to their platforms. Links to third-party services are provided for convenience only.
You have concrete steps available to you at any point — no need to wait for a policy cycle or a scheduled review. Your signed-in account area is the starting point for most of these. Transaction history, account details, and session records are all accessible there directly. If something looks wrong or you want to update information we hold, the process is straightforward: open a support request, reference the specific record or field, and our team will respond through the channel you used to contact us. For data-related requests — asking what we hold, correcting an error, or requesting removal where permitted by law — use the policy contact route listed in the Support section. We handle these requests in the order they arrive. There is no fee to raise a data question or correction request.
Open your account area while signed in to see your full transaction history, session log, and stored account details. No support request needed for routine record checks.
If your name, contact details, or wallet reference is recorded incorrectly, raise a correction request through support. Include the field name and the correct value so we can action it without back-and-forth.
Any question about how this policy applies to your account — eligibility, data retention, or cookie use — can be sent to our policy contact route. We respond in writing so you have a record.
For account access issues or transaction disputes, contact us through the live chat or email route. Have your account reference and the relevant transaction ID ready to speed up the process.
Three contact routes are available for policy and account questions. Use the one that fits your situation — live chat for account access issues, email for written policy requests, and the on-site form for data correction submissions.
Available through the chat icon in your signed-in account area. Use this for account access questions and transaction disputes where a quick back-and-forth helps.
Send policy and data-related requests in writing to our support email address shown in your account settings. Written requests create a record for both sides.
The policy contact form in your account area is the right route for data correction and removal requests. Fill in the specific field and the change you are requesting.
We keep your account and transaction data only for as long as required by applicable financial and operational rules. Here is how each area works in practice.
Transaction records — including bKash, Upay, and Bank Transfer activity — are retained for the period required under applicable regulations. Account profile data is held while your account is active and for a defined period after closure.
We use session cookies to keep you signed in and preference cookies to remember your lobby settings. No advertising cookies are placed without your consent. Manage cookie preferences through your browser settings at any time.
Your account is protected by password authentication. We recommend using a unique password and reviewing your active sessions in the account security tab. If you notice an unrecognised session, contact support immediately via live chat.
For data access, correction, or removal requests, use the policy contact form in your account area or email us directly. We confirm receipt and respond in writing so you have a clear record of the outcome.
Answers to the questions we hear most often about account rights, data, and access conditions.
Access depends on your local law and whether your region is currently eligible. We do not make blanket availability claims. If online gaming services are restricted under your local law, that restriction applies regardless of what you see on this site.
We hold your registration details, transaction history — including bKash, Upay, and Bank Transfer records — and session logs. You can view most of this directly in your signed-in account area without needing to contact support.
Open a support request through live chat or the on-site policy form. Name the specific field that needs correcting and provide the correct value. We will confirm the change in writing once it is done.
You can request removal of data we are not legally required to retain. Use the policy contact form in your account area. We will confirm what can be removed and what must be kept under applicable financial regulations, and respond in writing.
Transaction records — including wallet activity via bKash and Upay and Bank Transfer withdrawals — are retained for the period required by applicable financial regulations. The exact period depends on the type of transaction and the rules in force at the time.
Use the email support route or the on-site policy form listed in the Support section above. Written requests are best for policy questions because they create a record. For urgent account access issues, live chat in your signed-in account area is faster.