yujili Privacy Policy: How We Handle Your Information
yujili collects only the account and transaction data needed to run your sessions, process payments through bKash, Upay and Bank Transfer, and keep your wallet secure. Access to and use of our platform depends on your local law and eligible regions — this policy explains exactly what we collect, why we hold it, and what choices you have.
Account data stays with yujili
bKash, Upay, Bank Transfer context
Your rights, clearly stated
Contact route always available
POLICY SCOPE DETAILS
What This Policy Covers and How It Works
This policy applies to all information you provide when you open an account, log in, or carry out any transaction on yujili — including payment details submitted through bKash, Upay or Bank Transfer, and session activity recorded in your account history. We collect your name, contact address, account credentials and transaction records. We do not sell this data to third parties. Data is held only for as long as your account remains active or as required to resolve any outstanding matter. When you close your account, we follow a defined retention schedule before deletion. Cookies and session identifiers are used to keep you signed in on your mobile device and to remember your lobby preferences — you can clear these through your browser settings at any time. Where we work with payment processors to route bKash or Upay transactions, those processors handle only the minimum data required to complete the transfer. Your Bank Transfer details are not stored beyond the point of verification. This policy applies where use of the platform is permitted under your local law and in your eligible region.
bKash payment data — handled by the payment processor only
Upay transaction records — held for verification period only
Bank Transfer details — cleared after verification
Session cookies — clearable from your browser any time
INSIDE AND OUTSIDE
Where This Policy Applies and Where It Does Not
Not every interaction with yujili falls under the same part of this policy. We want to be clear about what is covered directly by us and what is handled by third-party services that operate under their own terms. Your account access and lobby use fall fully within this policy. Payment transactions processed through bKash, Upay or Bank Transfer involve third-party processors who operate under their own data policies — we share only the minimum needed to complete the transfer. External links from our pages, including any third-party game studio interfaces, fall outside the scope of what we can control once you leave our domain.
Account Access
All data collected when you log in, set account preferences or review session history is covered directly by this policy. We own that data relationship and you can raise any question about it with our support route.
Payment Transactions
bKash, Upay and Bank Transfer transactions pass through third-party processors. We share only what is needed to complete your request. Those processors operate under their own published data policies, separate from ours.
Site Content and Lobby
Game content displayed in the lobby — from studios such as PG Soft, Pragmatic Play or Spadegaming — is delivered through integrated interfaces. We do not receive personal data from those studios as a result of your gameplay.
Third-Party Services
Any external site or service you reach by following a link from our pages is outside this policy's scope. We cannot control how those services collect or use data, and we encourage you to read their own policies before proceeding.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You have clear, actionable options when it comes to the data we hold about you. Reviewing what we store starts in your account area — session history, transaction records and contact details are all visible there once you are signed in. If any detail is wrong, you can update your contact information directly from the account settings page; for records tied to a completed transaction, raise the correction through our support route and we will review it. Should you want to understand what specific data we hold beyond what is visible in your account, send a written request through the support channel and we will respond with a summary. If you decide to close your account, the same support route handles the request and we will confirm the retention period that applies before any deletion takes place. None of these steps require you to go outside the platform — everything starts from your signed-in account or a direct message to support.
Review Your Records
Sign in and open the account section to see session history, past transactions and stored contact details. This is the starting point for any data question.
Correct Account Details
Update contact information directly in account settings. For completed transaction records, contact support with the specific detail you want corrected and we will check it against our records.
Request a Data Summary
If you want a full picture of the data we hold beyond what your account shows, send a written request through support. We will prepare a summary and return it through the same channel.
Close Your Account
Account closure requests go through support. We will confirm the steps, the retention period that applies to your records, and the timeline before deletion is carried out.
REACH OUR TEAM
How to Contact Us About This Policy
If something in this policy is unclear, or if you want to exercise any of the rights described above, reach out through the routes below. We respond through the same channel you used, so choose whichever is most convenient for you on mobile. All privacy-related questions are handled by the same team that manages account support — there is no separate queue.
Live Chat
Open the chat widget from any page on yujili while signed in. It is the fastest route for account-level privacy questions and data correction requests.
Email Support
Send a written privacy or data request to the support email address published in the Contact section of the site. Written requests are best for data summaries or account closure.
Account Help Centre
The Help section in your signed-in account area contains published guidance on data rights, cookie settings and account closure. Start there before contacting the team directly.
HOW WE PROTECT DATA
Data Handling, Cookies, Security and Retention
We apply standard security measures to your account data — access is restricted to staff with a direct operational need, and payment data passed through bKash, Upay or Bank Transfer is handled by processors that maintain their own security standards. Cookies we set are limited to session management and lobby preference storage; no advertising profile is built from them. Data retention follows a defined schedule: active account data is held as long as your account is open; closed-account data is held for the period required to resolve any outstanding matter, then deleted. If you believe your data has been handled incorrectly, the correction and escalation process starts with our support team.
Account Security
Access to your stored account data is restricted internally. Payment details processed through bKash, Upay or Bank Transfer pass through the processor only and are not held on our servers beyond verification.
Cookie Use
We set session cookies to keep you signed in on mobile and to save lobby preferences. No advertising or cross-site tracking cookies are set. Clear them any time through your mobile browser settings.
Data Retention
Active account records are held while your account is open. After closure, we keep the minimum required to resolve outstanding matters, then delete according to our retention schedule. You can ask for the specific period via support.
Policy Updates
When this policy changes, we post the updated version at yujili/privacy-policy/. Continued use of the platform after a change is posted means you have had the opportunity to review the update.
COMMON POLICY QUESTIONS
Privacy Policy Questions We Hear Most Often
These are the questions we receive most often about how yujili collects, holds and manages your data. If your question is not covered here, reach the support team through live chat or the published email address.
What personal data does yujili collect when I open an account?
We collect your name, contact details, account credentials and the transaction records generated by your activity — including payment references from bKash, Upay or Bank Transfer. We collect only what is needed to run your account and process your transactions correctly.
Does yujili share my data with third parties?
We do not sell your data. We share the minimum needed with payment processors — bKash, Upay, Bank Transfer — to complete your transactions. Game studio content providers receive no personal data from your account. Any third-party link you follow takes you outside this policy.
How do I see what data yujili holds about me?
Sign in and open your account area — session history and transaction records are visible there. For a fuller summary of everything we hold, send a written request through the support email or live chat and we will prepare a response through the same channel.
Can I ask yujili to correct or delete my data?
Yes. Update contact details directly in account settings. For transaction records, raise a correction request through support. If you want your account closed and data deleted, contact support — we will confirm the retention period and deletion timeline that applies to your records.
Does yujili use cookies and can I turn them off?
We set session cookies to keep you signed in and to remember lobby preferences on your mobile device. We do not set advertising or cross-site tracking cookies. You can clear all cookies at any time through your browser settings without affecting your account.
Does this privacy policy apply to me in Bangladesh?
Use of yujili and the protections described in this policy depend on your local law and whether your region is eligible. If you are in Bangladesh and your region permits access, this policy applies to your account. Check local regulations before registering or transacting.
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